JRi Dual Adjustable Shocks for 1997–2024 Harley-Davidson Touring

Powersports Products – Limited Lifetime

All JRi Shocks powersports products are guaranteed to the original retail purchaser only that the Products furnished hereunder shall be free from material defects in material and workmanship under normal use and service, when properly installed, maintained and used for the purposes for which it is designed. Warranty coverage is limited lifetime.

In the event warranty service is required, notice of any such alleged defect must be given to JRI within ten (10) days after the discovery thereof, and provided that inspection by JRI confirms the existence thereof to the sole satisfaction of JRI. Instructions for filing a warranty claim can be found HERE. Coverage terminates if the original retail purchaser sells or otherwise transfers or alters the Products. This limited lifetime warranty does not cover (i) normal wear of parts: (ii) road hazards, abuse, neglect, accidents, collisions, fire, theft, freezing, vandalism, riot, explosion, or objects striking the Product: (iii) misusing the Products such as driving over curbs, overloading, or using a vehicle to which the Product is attached as a stationary power source; (iv) altering, disassembling, tampering or modifying the Product; (v) acts of God, natural disasters, force majeure events, and other similar causes beyond the reasonable control of JRI; or (vi) damage due to external causes, including accident, abuse, misuse, neglect, improper storage, modification, problems with electrical power, or any services not performed by JRI or its authorized representatives. Further, this warranty is voided if the Products are used for any form of racing. EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ANY IMPLIED WARRANTY, INCLUDING THE IMPLIED WARRANTY OF MERCHANTIBILITY AND WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE, IS LIMITED TO THE DURATION OF THIS LIMITED WARRANTY. JRI DISCLAIMS ALL OTHER WARRANTIES, CONDITIONS, OR REPRESENTATIONS, EXPRESS, IMPLIED, STATUTORY OR OTHERWIRSE. JRI SHALL NOT BE LIABLE FOR ANY INDIRECT, CONSEQUENTIAL, INCIDENTAL, AND SPECIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, ANY LOSS OF PROFIT, LOSS OF USE, DOWNTIME, LOSS OF PRODUCTION OR LOSS OF DAMAGE TO RAW MATERIALS OR FINAL PRODUCTS) OR FOR ANY CLAIM BROUGHT AGAINST THE PURCHASER BY ANY OTHER PARTY. Some states do not allow limitations on how long an implied warranty lasts or the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to a particular original retail purchaser. JRI’s exclusive liability and original retail purchaser’s exclusive remedy under this limited warranty is limited to replacement at JRI’s factory or warehouse. This limited lifetime warranty is void unless the original retail purchaser completes the online Warranty Registration within thirty (30) days from the date of purchase. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. TO THE EXTENT PERMITTED BY LAW, THE WARRANTIES AND REMEDIES IDENTIFIED ABOVE ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, REMEDIES AND CONDITIONS, WHETHER ORAL OR WRITTEN, STATUTORY, EXPRESS OR IMPLIED. AS PERMITTED BY APPLICABLE LAW. THIS WARRANTY IS NOT ASSIGNABLE TO ANY PERSON OTHER THAN THE ORIGINAL BUYER AND IS ONLY VALID TO THE PERSON TO WHOM THIS WARRANTY IS ORIGINALLY GRANTED AND WHOSE NAME APPEARS ON THE ORDER.

All Other JRi Products – Limited

JRI warrants to the original retail purchaser only that the Products furnished hereunder, except for those covered under the Limited Lifetime Warranty above, shall be free from material defects in material and workmanship under normal use and service, when properly installed, maintained and used for the purposes for which it is designed, for a period of one year from the date of purchase by the original retail purchaser, provided that notice of any such alleged defect is given to JRI within ten (10) days after the discovery thereof, and provided that inspection by JRI confirms the existence thereof to the sole satisfaction of JRI. Coverage terminates if the original retail purchaser sells or otherwise transfers or alters the Products. This limited warranty does not cover (i) normal wear of parts: (ii) road hazards, abuse, neglect, accidents, collisions, fire, theft, freezing, vandalism, riot, explosion, or objects striking the Product: (iii) misusing the Products such as driving over curbs, overloading, or using a vehicle to which the Product is attached as a stationary power source; (iv) altering, disassembling, tampering or modifying the Product; (v) acts of God, natural disasters, force majeure events, and other similar causes beyond the reasonable control of JRI; or (vi) damage due to external causes, including accident, abuse, misuse, neglect, improper storage, modification, problems with electrical power, or any services not performed by JRI or its authorized representatives. Further, this warranty is voided if the Products are used for any form of racing. EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ANY IMPLIED WARRANTY, INCLUDING THE IMPLIED WARRANTY OF MERCHANTIBILITY AND WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE, IS LIMITED TO THE DURATION OF THIS LIMITED WARRANTY. JRI DISCLAIMS ALL OTHER WARRANTIES, CONDITIONS, OR REPRESENTATIONS, EXPRESS, IMPLIED, STATUTORY OR OTHERWIRSE. JRI SHALL NOT BE LIABLE FOR ANY INDIRECT, CONSEQUENTIAL, INCIDENTAL, AND SPECIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, ANY LOSS OF PROFIT, LOSS OF USE, DOWNTIME, LOSS OF PRODUCTION OR LOSS OF DAMAGE TO RAW MATERIALS OR FINAL PRODUCTS) OR FOR ANY CLAIM BROUGHT AGAINST THE PURCHASER BY ANY OTHER PARTY. Some states do not allow limitations on how long an implied warranty lasts or the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to a particular original retail purchaser. JRI’s exclusive liability and original retail purchaser’s exclusive remedy under this limited warranty is limited to replacement at JRI’s factory or warehouse. At JRI’s request, any Products alleged to be defective shall be returned to JRI for inspection, properly packed and all expenses prepaid, but no Products shall be returned to JRI by the original retail purchaser prior to written authorization by JRI which may be sought in accordance with the procedure set forth HERE. This limited warranty is void unless the original retail purchaser completes the online Warranty Registration within 30 days from the date of purchase. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. TO THE EXTENT PERMITTED BY LAW, THE WARRANTIES AND REMEDIES IDENTIFIED ABOVE ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, REMEDIES AND CONDITIONS, WHETHER ORAL OR WRITTEN, STATUTORY, EXPRESS OR IMPLIED. AS PERMITTED BY APPLICABLE LAW. THIS WARRANTY IS NOT ASSIGNABLE TO ANY PERSON OTHER THAN THE ORIGINAL BUYER AND IS ONLY VALID TO THE PERSON TO WHOM THIS WARRANTY IS ORIGINALLY GRANTED AND WHOSE NAME APPEARS ON THE ORDER.

Please be sure to check your order immediately upon receipt for accuracy, completeness and defect. If your order is incomplete, incorrect, or if you find an item damaged, you must contact JRI within 72 hours of receipt and we will process a return and replacement at no additional cost to you. If you are not satisfied with your purchase, we will accept a return of unused Product for a refund or exchange within 30 days of the Invoice Date. A 15% restocking and handling fee applies to all returned items. The customer is responsible for the cost of return shipping. Exceptions to this policy:

• We will only accept returns of product in new, resalable condition.
• Items that have been installed, disassembled or modified in any way are not returnable.
• Items that have been custom laser engraved are not returnable.
• Custom built shocks and struts made to fit customer requirements or specifications are not returnable.

If any component of the returned Product is missing, JRI reserves the right to reject the entire return or impose additional charges for replacement of the missing component(s). The condition of all returned items will be determined at JRI’s discretion.

This return policy may be amended or changed by JRI at any time without notification.

Incorrect Merchandise or Defective Products. If you receive an item you did not order in error or a defective product**, please contact JRI within our 30 day return policy period, and we will process your return and replacement free of shipping charges. Contact JRI Customer Service or sales@jrishocks.com to process your return and receive shipping information.

**JRI is not responsible for labor or other costs resulting from the installation of incorrect or defective parts. The customer is responsible to inspect and accept all parts upon receipt.

Damaged Shipment. If you receive an item that has been damaged in shipping, please call or email JRI within 72 hours of receipt. We will ship a replacement free of charge and pursue a claim with FedEx (or other carrier). Please retain the original packing. We may ask you to send us a photo of the damage for claims purposes. We may ask that FedEx contact you to inspect and/or collect the damaged shipment.

Undeliverable or Refused Shipments. If FedEx (or other carrier) is unable to complete the delivery due to incomplete or incorrect addresses, or if the recipient refuses delivery, the shipment will be returned to JRI. Orders returned for the above reasons may take 4 weeks to be processed. A 15% restocking fee will apply to all such returns.

Unauthorized Returns. Return of any product without following the steps above will result in delayed processing by up to 4 weeks. An additional restocking fee up to 50% of purchase price may also be applied at JRI’s discretion. Please follow the return procedure below with your shipment:

Return Authorization Procedure

Submit a Request For Return

Please e-mail JRi at sales@jrishocks.com within 30 days of the Invoice Date on your order with the following information:

– Name – Sales Order # (found on your invoice) – Reason For Return

Via return e-mail, JRI will send you a Return Merchandise Authorization (RMA) number which is required to process your return. All merchandise must be returned in new, resalable condition in the original packaging within 5 days of the issuance of the RMA number.

Ship Your Order Back To JRi

Ship the item back to JRi Shocks using the following address format:

JRI Shocks Attention: Return Desk – RMA # (as provided per Step 1 above) 115 Eastbend Court, Mooresville, NC 28117

Please include your name and contact information (phone and e-mail) inside the shipment. When shipping an item back to us, we recommend that you use FedEx, UPS, or any other carrier that offers signature confirmation and insurance. JRI is not responsible for lost or damaged packages. The customer agrees to bear all shipping costs and all risk of loss during return shipment. Only the signature of a JRI employee will suffice as proof of delivery.

Refund Issuance

Upon arrival at JRI’s facility, all returns will be inspected. If approved for a refund, the refund will be processed within 24 hours. If any issues are present, JRI will contact you at the phone number or e-mail you have provided.