Return Policy

Please be sure to check your order immediately upon receipt for accuracy, completeness and defect. If your order is incomplete, incorrect, or if you find an item damaged, you must contact JRI within 72 hours of receipt and we will process a return and replacement at no additional cost to you. If you are not satisfied with your purchase, we will accept a return of unused Product for a refund or exchange within 30 days of the Invoice Date. A 15% restocking and handling fee applies to all returned items. The customer is responsible for the cost of return shipping. Exceptions to this policy:

  • We will only accept returns of product in new, resalable condition.
  • Items that have been installed, disassembled or modified in any way are not returnable.
  • Items that have been custom laser engraved are not returnable.
  • Custom built shocks and struts made to fit customer requirements or specifications are not returnable.

If any component of the returned Product is missing, JRI reserves the right to reject the entire return or impose additional charges for replacement of the missing component(s). The condition of all returned items will be determined at JRI’s discretion.

This return policy may be amended or changed by JRI at any time without notification.

Incorrect Merchandise or Defective Products. If you receive an item you did not order in error or a defective product**, please contact JRI within our 30 day return policy period, and we will process your return and replacement free of shipping charges. Contact JRI Customer Service or sales@jrishocks.com to process your return and receive shipping information.

**JRI is not responsible for labor or other costs resulting from the installation of incorrect or defective parts. The customer is responsible to inspect and accept all parts upon receipt.

Damaged Shipment. If you receive an item that has been damaged in shipping, please call or email JRI within 72 hours of receipt. We will ship a replacement free of charge and pursue a claim with FedEx (or other carrier). Please retain the original packing. We may ask you to send us a photo of the damage for claims purposes. We may ask that FedEx contact you to inspect and/or collect the damaged shipment.

Undeliverable or Refused Shipments. If FedEx (or other carrier) is unable to complete the delivery due to incomplete or incorrect addresses, or if the recipient refuses delivery, the shipment will be returned to JRI. Orders returned for the above reasons may take 4 weeks to be processed. A 15% restocking fee will apply to all such returns.

Unauthorized Returns. Return of any product without following the steps above will result in delayed processing by up to 4 weeks. An additional restocking fee up to 50% of purchase price may also be applied at JRI’s discretion. Please follow the return procedure below with your shipment:

Return Authorization Procedure

Submit a Request For Return

Please e-mail JRi at sales@jrishocks.com within 30 days of the Invoice Date on your order with the following information:

– Name – Sales Order # (found on your invoice) – Reason For Return

Via return e-mail, JRI will send you a Return Merchandise Authorization (RMA) number which is required to process your return. All merchandise must be returned in new, resalable condition in the original packaging within 5 days of the issuance of the RMA number.

Ship Your Order Back To JRi

Ship the item back to JRi Shocks using the following address format:

JRI Shocks Attention: Return Desk – RMA # (as provided per Step 1 above) 115 Eastbend Court, Mooresville, NC 28117

Please include your name and contact information (phone and e-mail) inside the shipment. When shipping an item back to us, we recommend that you use FedEx, UPS, or any other carrier that offers signature confirmation and insurance. JRI is not responsible for lost or damaged packages. The customer agrees to bear all shipping costs and all risk of loss during return shipment. Only the signature of a JRI employee will suffice as proof of delivery.

Refund Issuance

Upon arrival at JRI’s facility, all returns will be inspected. If approved for a refund, the refund will be processed within 24 hours. If any issues are present, JRI will contact you at the phone number or e-mail you have provided.